POLICY STATEMENT

At 2XS we strive to give you, the customer, the best possible service when purchasing goods, to make it a hassle-free and enjoyable experience when buying from our business. When using our website to purchase items you are agreeing to be bound by the Terms and Conditions which are set out below and we ask you to tick the box which is included on the transaction window to confirm that you have read our Terms and Conditions and that you agree with them.

ONLINE ORDERING

This couldn’t be easier, select the products you wish to purchase by depressing on the “buy” button. At any time you can check the contents of your shopping basket by going to the top of the screen and clicking on “basket”.

When you have completed selecting the goods you wish to buy you then go into the secure online shopping section where you give your personal details and credit/debit card information to confirm your purchase.

Alternatively, you can order any of the goods from our website, offline by phoning 2XS on 01243 512552 for retail and 01243 513077 for tuition bookings, open Monday to Friday, 9am to 5pm.

Faulty Goods

Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund.

But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you – whichever is later).

After the initial 30 days, you can’t demand a full refund in the first instance, but you still have the right to a repair or replacement”

TUITION BOOKINGS COMPLETED ONLINE

Cancellation of a tuition booking must be received in writing 21 days prior to the course commencing, after which time clients will forefeit their course fee.  Course date changes must also be made 21 days in advance in writing – this will not incur any costs.

2XS reserves the right to cancel course or change availability dates due to weather conditions, or any other technical issues.  In these instances, alternative dates will be offered or a refund.  We reserve the right to change lesson type from group to private if under 50% full and shorten the course accordingly.

We will contact you in case of adverse weather or inadequate conditions – once a lesson is booked presume it will go ahead unless we contact you.

*All kitesurfing lessons are subject to correct weather and tide conditions. The lessons are taught around low tide and we do not teach in off shore winds. Our lessons will go ahead unless you hear from us that the forecast isn’t looking suitable. This is the nature of the sport and something we have no control on. If lessons are cancelled, we will rebook you in the next available slot.

There is a fee to park at West Wittering Estate which is not included in the 2XS course fee.

PRIVACY STATEMENT & DATA POLICY

At 2XS we collect a small amount of data from customers and people who have demonstrated a legitimate interest in our products and service and who have shown an intent to purchase or find out more information about what 2XS provides as a business.

We take your privacy seriously and will only use your information lawfully to keep you informed, process your order, manage your account and to provide the products and services you have requested from us. We don’t ever share your personal data with third parties for financial gain or otherwise.

These data subjects are defined as:

• Existing customers across the 2XS Website and Internet sales, Club, Hire & School
• Prospective customers
• Past customers across the 2XS Website and internet sales, Club, Hire & School.
• End users who have signed up to our newsletter via the website, who have entered specific competitions or expressed interest in 2XS
• Suppliers
• Media contacts
• Sponsorship, partnership and trade association contacts

Collecting the following data enables 2XS to administrate sales contracts with customers, in addition to keeping all ‘data subjects’ informed of the news and developments taking place at the company through targeted and relevant marketing communications.

Our communications are time-sensitive and we ensure that our product news & special offer mailshots are occasional and not over-whelming.

Our Tuition and Club brochures are published in print form once a year and are sent out to all existing customers.

What data do we collect and store?

We collect the following:

• First name and surname
• Address
• Email address
• Telephone number

You have the right to opt in to receive our marketing communications, and you will have exercised this right by signing up to our newsletter which is at the bottom of the 2XS homepage, requesting information or entering into a sales transaction with 2XS.

For our customers: We do not hold bank and payment details anywhere on record.  If payment details are taken, e.g. credit card payments over the phone, these are administrated using our secure card payment system immediately without the need for logging the details anywhere.

For our suppliers: In addition to the above information we hold bank and payment details.  These are held securely with accounting and banking systems, with access strictly limited to relevant accounts payable staff only.

We store your personal data that is provided to us on our secure servers.

If at any point, you do not want to receive our communications, please get in touch using the details stated further down on this page.

How do we use your data?

Unless you ask us not to, we use the above data to send out news and product development updates to enable you as one of our valued customers to be kept informed about the news, events and products at 2XS.

Only 2XS staff have access to information that you voluntarily give us via email or other direct contact with you. We will not sell or rent this information to any third parties.

What are your rights?

You can unsubscribe to any of 2XS’s email marketing mailshots at any time by either contacting the main point of contact (as shown below) or by clicking the opt out / unsubscribe button on the email marketing mailshots you receive.  The unsubscribe button will usually be located at the header or footer of the mailshot.

All data subjects have the right to be erased from 2XS’s databases, unless minimum statutory data retention regulations state otherwise.

In accordance with the GDPR, you will be entitled to:

• The information that we hold about you.
• The choices that are available to you regarding the use of your data.
• Ask us to make any necessary changes to the personal data we hold

Contact us

If you have any questions or concerns with how 2XS process your personal information then please do not hesitate to get in touch

Jane Bassett, Telephone: +44(0)1243 512552  Email:  sales@2xs.co.uk

MEDICAL DECLARATION/HEALTH & SAFETY

Any person having tuition must be medically fit to participate in their chosen water sport and be able to swim confidently.  If you have any medical condition or take a medication that affects the activity you must inform us and your instructor before starting any course.

Any child under 11 years must have a parent/guardian on site at all times.  For children over 11 yrs parents can leave the site whilst their child is under instruction but must leave a contact telephone number and collect as the lesson finishes.

Whilst on a 2XS course it is vital that you observe the instructors safety guidance for your safety and the safety of others.

There is an element of risk with any water sport, and the instructor is there for your safety, so their instructions must be followed to avoid exposure to any unnecessary risks.  Please ensure you declare any medical issues/medication, you are aware that your fitness is suitable for the sport you wish to try, you are capable of swimming back to your gear and must not participate in any lesson under the influence of drugs or alcohol.

PRICING OF GOODS

The prices on our website www.2xs.co.uk include VAT and are checked for accuracy. Occasionally errors may occur where prices are incorrectly displayed or changed as a result of circumstances beyond our control. In this situation you will be informed of the revised/correct prices once we receive your order, at this time should you wish not to purchase the product at that price we can cancel that part of the order.

SHIPPING GOODS

All goods are shipped from 2XS, Beaver Lodge, Bell Lane, Birdham, Chichester, West Sussex, PO20 7HY Tel: 01243 512552 Email: sales@2xs.co.uk

Unfortunately, there are a few exceptions to the above rule – heavy luggage, Indoboards, SUP’s and Kayaks – we are really sorry about this but due to the sheer size and weight of these products we have had to increase the delivery charge:

The delivery charge quoted is for UK mainland only – if shipping to Channel Islands, Isle of Wight, Isle of Scilly, Northern Ireland, Isle of Man, Orkney or Shetland Islands then we will need to requote you for delivery costs of your order.

 

CREDIT CARD PAYMENTS

We accept both debit and credit card transactions (Visa & Mastercard). When ordering the address given must be the same as the registered address to the credit card that you are using. We require a telephone number when placing an order so that we can contact you should we have a problem with your order. We carry out thorough security checks on all orders.

ORDER CONFIRMATION & DELIVERY TIMES

Once we have received your order we will confirm by email that it has been processed and the expected delivery time. For UK mainland delivery on large items we use a courier which takes normally 2-3 days. For smaller packages we use Royal Mail which can take generally take up to 5-10 working days. For international orders we will quote on an individual basis.

BACK ORDERS

We carry a large stock of windsurfing, wingfoiling, paddleboarding and kitesurfing equipment, clothing and accessories, however, despite our best efforts, sometimes a product can sell out – should this be the case we will inform you of the earliest delivery date. Please inform us at this time should you wish to cancel the order.

RETURNS

Any items which are returned for refund or exchange must be received back at 2XS, Beaver Lodge, Bell Lane, Birdham, Chichester, West Sussex, PO20 7HY within 14 days in a new and unused condition and with the original packaging intact. This should be accompanied with the receipt and a Returns Number which will be given to you by a member of staff quoting your invoice number when phoning 01243 512552. No goods will be accepted without an authorised returns number from 2XS.  In the unlikely event that any of the goods we have supplied you are faulty then you have up to a period of 30 days to return.

We regret that we cannot give refunds for carriage on incorrect purchases and we strongly recommend that you use a recorded/insured delivery service when returning goods as we cannot be held responsible for goods lost in transit.

Online/Mail Order Goods

In addition to our Returns Policy, under the Consumer Contracts Regulations, you have the right to cancel your order up to 14 days from the day you receive your goods if you are an online, mail or telephone order customer. You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods.

INTERNATIONAL ORDERS

When placing an order from abroad we will require the following details from you:

Your full name, address and telephone number (including the international dialling code) so that we may contact you if we have a query with your order.

We can only send international orders to the registered billing address of your credit/debit card. We will require faxed confirmation of that address, ie. the top of a recent credit/debit card statement – to enable us to carry out our credit card security checks.