2XS & X-TRAIN TERMS & CONDITIONS
At 2XS we strive to give you the customer the best possible service when purchasing goods – to make it a hassle-free and enjoyable experience when buying yourselves some goodies. When using our website to purchase items you are agreeing to be bound by the Terms and Conditions which are set out below and we ask you to tick the box which is included on the transaction window to confirm that you have read our Terms and that you agree with them.
This couldn’t be easier, select the products you wish to purchase by depressing on the “buy” button. At any time you can check the contents of your shopping basket by going to the top of the screen and clicking on “basket”.
When you have completed selecting the goods you wish to buy you then go into the secure online shopping section where you give your personal details and credit/debit card information.
Alternatively, you can order any of the goods from our website, offline by phoning 2XS on 01243 512552, open Monday to Friday, 9am to 5pm.
TUITION BOOKINGS COMPLETED ONLINE
Cancellation of a tuition booking must be received in writing 21 days prior to the course commencing, after which time clients will forefeit their course fee. Course date changes must also be made 21 days in advance in writing – this will not incur any costs.
2XS reserves the right to cancel course or change availability dates due to weather conditions, or any other technical issues. In these instances, alternative dates will be offered or a refund. We reserve the right to change lesson type from group to private if under 50% full and shorten the course accordingly.
Weather conditions we will contact you in case of adverse weather or inadequate conditions – once a lesson is booked presume it will go ahead unless we contact you.
There is a fee to park at West Wittering Estate which is not included in 2XS course fee.
MEDICAL DECLARATION/HEALTH & SAFETY
Any person having tuition must be medically fit to participate in their chosen water sport and be able to swim confidently. If you have any medical condition or take a medication that affects the activity you must inform us and your instructor before starting any course.
Any child under 11 years must have a parent/guardian on site at all times. For children over 11 yrs parents can leave the site whilst their child is under instruction but must leave a contact telephone number and collect as the lesson finishes.
Whilst on a 2Xs course it is vital that you observe the instructors safety guidance for your safety and the safety of others.
There is an element of risk with any water sport, and the instructor is there for your safety, so their instructions must be followed to avoid exposure to any unnecessary risks. Please ensure you declare any medical issues/medication, you are aware that your fitness is suitable for the sport you wish to try, you are capable of swimming back to your gear and must not participate in any lesson under the influence of drugs or alcohol.
PRICING OF GOODS
The prices on our website www.2xs.co.uk include VAT and are checked for accuracy. Occasionally errors may occur where prices are incorrectly displayed or changed as a result of circumstances beyond our control. In this situation you will be informed of the revised/correct prices once we receive your order, at this time should you wish not to purchase the product at that price we can cancel that part of the order.
All goods are shipped from 2XS, Beaver Lodge, Bell Lane, Birdham, Chichester, West Sussex, PO20 7HY Tel: 01243 512552 Email: [email protected]
Unfortunately, there are a few exceptions to the above rule – heavy luggage, Indoboards, SUP’s and Kayaks – we are really sorry about this but due to the sheer size and weight of these products we have had to increase the delivery charge:
CREDIT CARD PAYMENTS
We accept Visa, Delta, MasterCard and Switch. When ordering the address given must be the same as the registered address to the credit card that you are using. We require a land telephone number (not a mobile) when placing an order so that we can contact you should we have a problem with your order. We carry out thorough security checks on all orders.
ORDER CONFIRMATION & DELIVERY TIMES
Once we have received your order we will confirm by email that it has been processed and the expected delivery time. For UK mainland delivery on large items we use a courier which takes normally 2-3 days. For smaller packages we use Royal Mail which can take generally take up to 5-10 working days. For international orders we will quote on an individual basis.
We carry a large stock of windsurfing, paddlesurfing and kitesurfing equipment, clothing and accessories, however, despite our best efforts, sometimes a product can sell out – should this be the case we will inform you of the earliest delivery date. Please inform us at this time should you wish to cancel the order.
Any items which are returned for refund or exchange must be received back at 2XS, Beaver Lodge, Bell Lane, Birdham, Chichester, West Sussex, PO20 7HY within 14 days in a new and unused condition and with the original packaging intact. This should be accompanied with the receipt and a Returns Number which will be given to you by a member of staff quoting your invoice number when phoning 01243 512552. No goods will be accepted without an authorised returns number from 2XS.
We regret that we cannot give refunds for carriage on incorrect purchases and we strongly recommend that you use a recorded/insured delivery service when returning goods as we cannot be held responsible for goods lost in transit.
When placing an order from abroad we will require the following details from you:
Your full name, address and telephone number (including the international dialling code) so that we may contact you if we have a query with your order.
We can only send international orders to the registered billing address of your credit/debit card. We will require faxed confirmation of that address, ie. the top of a recent credit/debit card statement – to enable us to carry out our credit card security checks.